In order to provide the appropriate level of technical support, Transend requires customers are able to provide software log files, as requested.
In such instances, we require that you have contacted (and received) technical support to ensure you have taken all necessary steps to correctly operate the software prior to being eligible for a refund. In certain instances, if due to technical difficulties or platform incompatibilities the software will not function properly, we may, at our discretion, issue a refund. We strongly recommend that all customers download, install, and test the trial version of any product prior to making a purchase. During your trial, and after you’ve purchased the software, our support staff is available to assist with product usage issues via email or telephone. We provide a free trial of the software to let you fully evaluate our products before making a purchase decision. All Transend products are available for download on a try-before-you-buy basis.
